Shipping policy

 

 

We can ship internationally to most countries. All international orders will be shipped through YunExpress. OraNova is not responsible for local customs duties or import taxes; these are paid by the recipient. If international packages are refused by the recipient, a 15% restocking fee will be deducted from the refund.

Shipping Areas:

We offer delivery to all countries within the continent:
North America, the European Union, Australia, New Zealand, Japan, South Korea

Processing Time: Orders are processed within 1-3 business days. 

Delivery Time: Delivery times vary from 5-12 business days depending on the destination. 

Free Shipping: Free shipping on all orders.

Order Tracking: You will receive a shipping confirmation email with your tracking number once your order has been shipped.  Check your order status through Track My Order.

Restrictions：Please carefully verify all your information before placing your order. We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.

If you find that your order information is wrong, please contact us at info@oranovapearl.com with your order number and correct information as soon as possible before receiving the shipping confirmation email.

For more information on returns and exchanges, please review our Return Policy